Privacy Policy

Last updated: 10 June 2026 · Governed by the laws of the Republic of South Africa

This Privacy Policy explains how the Match Planner mobile application (“Match Planner”, “the App”, “we”, “us”) collects, uses, shares and protects your personal information. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). By creating an account or using the App, you acknowledge the practices described here.

Contents

Who we are
Information we collect
How we collect it
Why we use it & our lawful basis
Who we share it with
Cross-border transfers
How we protect it
How long we keep it
Your rights under POPIA
Children
Changes to this policy
Contact & complaints

1. Who we are

The App is operated by Lemonkode (Pty) Ltd (registration no. 2018/286587/07), of Quinan House, 12 de Beers Avenue, Paardevlei, Somerset West, 7130, Western Cape. For the purposes of POPIA, we are the responsible party for the personal information processed through the App.

You can contact our Information Officer at privacy@matchplanner.io.

2. Information we collect

Match Planner is a lawn bowls match-management app. We collect only the information needed to identify you as a player, run your matches, and record results. Specifically:

Category	What it includes
Account & identity	Your name, your Bowls SA (BSA) membership number (which you use to sign in), your password (which we store only in encrypted, hashed form), an optional email address (used for password resets and service messages), your profile initials/avatar colour, an optional profile photo (which you can add from your device’s camera or photo library), and a short bio.
Bowls profile	Your club(s), district, playing role, and the statistics the App builds as you play — matches played and won, sets won, total shots, experience points (XP) and tier.
Match & competition data	Matches you create or take part in, the teams and the opponents/teammates involved, scores and end/set results, verification status, and — where applicable — the venue, green and rink, scheduled date/time, tournament details, and an audit trail of who scored or verified a result and when.
Player directory	So that other registered players can find you to add you to matches or as a connection, your name, BSA number, club and district are searchable within the App by other registered users.
Technical & app data	Basic technical information such as app version and device type, and app preferences (your signed-in user and selected sport) stored locally on your device.

What we do not do. Match Planner does not use advertising or third-party analytics SDKs, does not track your device’s GPS location, and does not access your contacts. We access your camera or photo library only when you choose to add or change a profile photo, and only the image you select is uploaded — we don’t browse or collect your other photos. Any venue coordinates we hold relate to a bowls green or club, not to your live location.

3. How we collect it

Directly from you — when you register, sign in, complete your profile, create matches, or enter scores.
From clubs and tournament organisers — who may enter you into fixtures, which then appear in your App.
Automatically as you play — your stats, XP and result history are generated from your activity in the App.

4. Why we use it & our lawful basis

We process your personal information for the following purposes, on the lawful bases shown (POPIA section 11):

Purpose	Lawful basis
Create and operate your account and profile	Performance of our agreement with you
Run matches, scoring, verification, statistics, XP and leaderboards	Performance of our agreement / our legitimate interests in providing the service
Let players find and connect with one another (player search, connections)	Our legitimate interests in enabling competitive play; your consent where required
Provide support and send service-related messages	Performance of our agreement / legitimate interests
Maintain security, prevent fraud or abuse, and keep accurate records	Legitimate interests / legal obligation
Comply with applicable law	Legal obligation

We will only send you electronic marketing where you have consented, and you can withdraw that consent at any time (POPIA section 69).

Other players — opponents and teammates in a match can see your name, club, BSA number and the relevant match results. Registered users can find you through the player directory as described above.
Clubs and tournament organisers — where you take part in their fixtures, your participation and results are shared with them.
Our service providers (operators), who process information on our behalf under contract:
- Domains.co.za (South Africa) — hosting of our application servers and database. Account sign-in and passwords are handled by our own systems, not a third-party login provider.
Legal and safety — where required by law, court order, or to protect our rights, users or the public.
Business transfers — if our business or the App is transferred to, or comes to be operated by, a successor or affiliated company (such as a dedicated Match Planner company), your personal information may be transferred to that company. It will continue to protect your information under this policy or an equivalent one, and we will notify you of any change in the responsible party.

We do not sell your personal information, and we do not share it for third-party advertising.

6. Cross-border transfers

We are based in South Africa, and your personal information is hosted in South Africa by our infrastructure provider, Domains.co.za. We do not transfer your personal information outside South Africa. If this changes in future — for example, if we engage a service provider located in another country — we will ensure any such transfer complies with POPIA section 72, which requires the recipient to be subject to laws or binding agreements that uphold a level of protection substantially similar to POPIA, your consent, or that the transfer is necessary for our agreement with you.

7. How we protect it

We take reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access and misuse (POPIA section 19), including encrypted connections, one-way hashing of passwords, access controls, and reputable infrastructure providers. No system is completely secure; if a data breach affecting your personal information occurs, we will notify you and the Information Regulator as required by POPIA.

8. How long we keep it

We keep your personal information for as long as your account is active and for as long as needed to provide the App, maintain accurate match and competition records, and meet legal or legitimate business requirements (POPIA section 14). When you delete your account, we delete or anonymise your personal information, except where we are required to retain certain records. Note that completed match results in which you participated may be retained as part of opponents’ and tournaments’ records.

9. Your rights under POPIA

Subject to POPIA, you have the right to:

be told what personal information we hold about you and to access it;
request correction or updating of inaccurate or incomplete information;
request deletion of your information, including by deleting your account from within the App;
object to processing, and to withdraw consent where we rely on it;
not have your information used for electronic direct marketing without consent; and
lodge a complaint with the Information Regulator (details below).

You can exercise most of these rights inside the App (Settings & About) or by emailing us at support@matchplanner.io. We may need to verify your identity before acting on a request.

10. Children & junior players

Bowls is played by juniors as well as adults, and the App may be used by junior players. Under POPIA, anyone under the age of 18 is a child, and a child’s personal information may only be processed with the consent of a parent or legal guardian (a “competent person”). If you are a parent or guardian allowing a child to use the App, you confirm that you consent to these practices on the child’s behalf and that you will supervise their use of the App.

We collect the same limited information for junior players as for adults (see section 2) and do not knowingly collect more than is needed for a player to take part in matches. A parent or guardian may access, correct or delete a child’s personal information at any time by contacting us. If we become aware that a child is using the App without the required consent, we will suspend the account and delete the information.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the “Last updated” date above and, where changes are significant, provide notice in the App. Continued use of the App after an update means you accept the revised policy.

12. Contact & complaints

For any privacy question or to exercise your rights, contact our Information Officer at privacy@matchplanner.io or support@matchplanner.io.

You also have the right to complain to the regulator:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email (POPIA complaints): POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Website: inforegulator.org.za